Privacy Policy

Last updated: April 2026

Who we are

West & Reid Ltd (“West & Reid”, “we”, “us”, “our”) is a bespoke kitchen design and joinery company based in South London.’

Registered company number: 09960888

Registered address: West & Reid, Gloucester House, 17 Cranmer Road, London, Greater London, England, SW9 6EJ

We are committed to protecting your personal information and being transparent about how we use it. This policy explains what data we collect, why we collect it, and your rights under UK data protection law (UK GDPR and the Data Protection Act 2018).

If you have any questions, you can contact us at info@westandreid.co.uk or 020 8355 9472.

What information we collect

We may collect the following personal information:

  • Contact details — your name, email address, phone number, and postal address, when you fill in our contact or enquiry form, email us directly, or call us.

  • Project information — details about your home or project that you share with us in the course of discussing or carrying out your kitchen design.

  • Newsletter subscription — your email address, if you choose to sign up to receive updates from us.

  • Website usage data — information about how you use our website, such as pages visited, time spent on site, and general location data, collected via Squarespace Analytics and Google Analytics.

We do not collect any sensitive personal data (such as financial information or health data) through our website.

How we use your information

We use your personal information for the following purposes:

  • To respond to your enquiries and communicate with you about your project — lawful basis: legitimate interests (to run our business and provide our services).

  • To carry out your kitchen design and installation — lawful basis: contract (to fulfil our agreement with you).

  • To send you occasional updates and inspiration by email, where you have signed up to receive them — lawful basis: consent. You can unsubscribe at any time by contacting us at info@westandreid.co.uk.

  • To improve our website and understand how visitors use it — lawful basis: legitimate interests.

We will never sell your personal data or share it with third parties for their own marketing purposes.

Who we share your information with

We only share your information where necessary, with:

  • Squarespace — our website is hosted on Squarespace, which processes technical and analytics data necessary to serve the site.

  • Google Analytics — to help us understand how visitors use our website. Google Analytics collects anonymised usage data. You can learn more at policies.google.com/privacy.

  • Professional advisers — such as accountants or legal advisers, where required.

  • Authorities — if we are legally required to disclose information.

How long we keep your data

We retain personal data only for as long as necessary:

  • Enquiry and contact data: up to 2 years from last contact, unless you become a client.

  • Client project data: up to 7 years, in line with legal and tax obligations.

  • Newsletter subscription data: until you unsubscribe or ask us to remove your details.

Cookies

Our website uses cookies to help it function and to understand how visitors use it. Cookies are small data files stored on your device. The table below sets out the specific cookies used on this site.

Essential cookies

These cookies are necessary for the website to function and cannot be switched off. They do not require your consent.

Analytics cookies

These cookies are used to understand how visitors interact with the site. They help us improve performance and the user experience. Under UK GDPR, these require your consent before being set.

Cookie Provider Purpose Expiry
Essential  Required for the site to function — no consent needed
crumbSquarespacePrevents cross-site request forgery (CSRF) attacksEnd of session
testSquarespaceChecks whether the browser supports cookies to prevent errorsEnd of session
ss_cookieAllowedSquarespaceRecords whether the visitor has accepted the cookie banner30 days
Analytics  Used to understand how visitors use the site — consent required
ss_cidSquarespaceIdentifies unique visitors for Squarespace Analytics2 years
ss_cvrSquarespaceIdentifies unique visitors and tracks visitor session and campaign data2 years
ss_cpvisitSquarespaceIdentifies unique visitors and calculates session and campaign data2 years
ss_cvisitSquarespaceIdentifies unique visitors and tracks individual sessions30 minutes
ss_cvtSquarespaceTracks page views per session for Squarespace Analytics30 minutes
_gaGoogle AnalyticsIdentifies unique visitors and calculates session and campaign data2 years
_gidGoogle AnalyticsIdentifies unique visitors and tracks sessions24 hours
_gatGoogle AnalyticsThrottles the rate of requests sent to Google Analytics1 minute

You can control or disable cookies at any time through your browser settings. Please note that disabling analytics cookies will not affect your ability to use the site.

To opt out of Google Analytics tracking across all websites, you can use Google’s opt-out tool at tools.google.com/dlpage/gaoptout.

Your rights

Under UK data protection law, you have the right to:

  • Access the personal data we hold about you

  • Correct any inaccurate information

  • Request deletion of your data (the “right to be forgotten”)

  • Object to or restrict how we process your data

  • Withdraw consent at any time, where consent is the basis for processing (e.g. newsletter subscription or analytics cookies)

  • Complain to the Information Commissioner’s Office (ICO) at ico.org.uk or 0303 123 1113

To exercise any of these rights, please contact us at info@westandreid.co.uk.

Data security

We take reasonable steps to protect your personal data from loss, misuse, or unauthorised access. Our website is hosted on Squarespace, which maintains its own security practices and infrastructure.

Links to other websites

Our website may contain links to external sites (such as Instagram or press features). We are not responsible for the privacy practices of those sites and encourage you to read their own policies.

Changes to this policy

We may update this policy from time to time. The current version will always be available on our website. We will notify you of significant changes where appropriate.

Contact us

West & Reid Ltd

West & Reid, Gloucester House, 17 Cranmer Road, London, Greater London, England, SW9 6EJ

Company number: 09960888

info@westandreid.co.uk
020 8355 9472